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Substancy
Joined: 31 May 2017 Posts: 75
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Posted: Wed Jul 19, 2017 4:26 pm Post subject: Button sensitivity |
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Hi all i have question about buttons on a device. Sometimes when i press them to adjust voltage or time it doesnt work. It takes another click to make it work. Is it a common thing or i have faulty device? Thanks for any answers. |
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Substancy
Joined: 31 May 2017 Posts: 75
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Posted: Wed Jul 19, 2017 4:28 pm Post subject: |
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I am using Hidrex psp1000. |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Posted: Wed Jul 19, 2017 4:51 pm Post subject: |
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the voltage is adjusted with 2 clicks, so the steps up and down is sometimes only one click away - do you mean this? _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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Substancy
Joined: 31 May 2017 Posts: 75
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Posted: Wed Jul 19, 2017 5:55 pm Post subject: |
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Hi thanks for a quick response. When i am adjusting volts i click once + or - then it goes up or down. Sometimes only when i press button nothing happens. For example: click 40V click 41V click 42V click 42V click 43V click 44V click 45V click 45V... When i hold button it works properly. Thanks. |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Posted: Thu Jul 20, 2017 9:16 am Post subject: |
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Well, I think it's just a really minor defect. Maybe if you press too fast, then it just doesn't go up?
I would say, that if it doesn't bother you a lot and if it still allows you to perform the treatment, then it doesn<#t make much sense to send it in to have it chequed. Unless, of course, you really want to. _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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Substancy
Joined: 31 May 2017 Posts: 75
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Posted: Fri Jul 21, 2017 11:02 am Post subject: |
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Thanks I sent You pm |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Posted: Fri Jul 21, 2017 12:35 pm Post subject: |
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ok, lets do it like this:
we do not know if you take the device (you are under money back 8 weeks)
I think you can treat with the device, or not...
If not and you want still, we exchange the device, you get a new one and a backshippig label for free. _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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Substancy
Joined: 31 May 2017 Posts: 75
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Posted: Fri Jul 21, 2017 12:55 pm Post subject: |
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I will definetly take a device as i am sure it works and i have done iontophoresis before (i have another machine). Just the issue with a buttons makes me think You should have a look at it. If You willing to check it or replace unit for me that would be great. |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Substancy
Joined: 31 May 2017 Posts: 75
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Posted: Fri Jul 21, 2017 1:00 pm Post subject: |
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Thank You very much and when i get it i will send You the one I have yes? |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Substancy
Joined: 31 May 2017 Posts: 75
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Posted: Wed Jul 26, 2017 2:30 pm Post subject: |
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Hi i got a parcel with an unit. I checked it and they both same so looks like there was nothing wrong with it. I will send the unit back to You on friday if you dont mind as im working. I would like to pay you the money back to cover delivery costs. How can i do it? Thanks a lot. |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Substancy
Joined: 31 May 2017 Posts: 75
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Posted: Wed Jul 26, 2017 3:52 pm Post subject: |
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Hi i will have to wait with my success post as i am still trying my best to work out a perfect plan. I have periods of time when i am bone dry and i feel great but then sweat comes back and i have to fight it again (going through one at the moment). But i promise i will write a long and detailed post when i get my perfect scheudle. I am 100% sure device its a problem solver i just need to find out how to use it. I have used other device in past but love Hidrex as you can treat and not burn your hands. |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Substancy
Joined: 31 May 2017 Posts: 75
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Posted: Thu Aug 03, 2017 3:29 pm Post subject: |
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Hi did You receive device? |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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