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toti
Joined: 31 Dec 2009 Posts: 15
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Posted: Sat Jan 07, 2012 8:04 pm Post subject: problem with the machine |
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I bought the idromed 5 PC year and a half ago and now i have problem to turn on the machine, suddenly its not working when i press at the button. i need to wait and try again and some time its work some time not. do i need to send it to you for repairing? i really need that machine please help i use it very often so i cant be without it for long time. do i need to switch the electrodes?
thanks |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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toti
Joined: 31 Dec 2009 Posts: 15
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Posted: Sun Jan 29, 2012 3:11 pm Post subject: not working all the time |
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i tried to do the things that in the links you sent me but its still not working.
the machine working only after 15 minutes of inserting the transformer on and off to the electrical outlet.
there is an option that you can send me another machine and when ill get that i will send you my machine cause i really need to use it.
thanks a lot |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Posted: Sun Jan 29, 2012 8:55 pm Post subject: |
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Please clarify:
Does it not start the therapy or does it not start the self text or does it not start at all (lights were out after pressing the on button) ?
If it does not start: have you checked if the green led-light on the transformer is on ?
If not, have you tried another wall plug?
Are there any loose contacts, if yes, where?
We have the possibility of sending you another machine while yours is in repair- but, I think we that should work first for a fast solution.
It could be that it is your wall outlet that causes the problem, maybe you should try to buy another travel adaptor if there is a need. I saw that you have EU plug and you live in Israel, so you should try to let the device work on a newer wall plug, as we know they are the same standard.
The device only starts when the green light at the plug is lit.
It is normally not possible that the device works some times and some times not, this we never heard of before, so it should be only the plug itself. _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Fri May 22, 2015 8:53 am; edited 3 times in total |
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toti
Joined: 31 Dec 2009 Posts: 15
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Posted: Mon Jan 30, 2012 12:01 am Post subject: |
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the therapy not starting and the green light is working.
now i can see that there is loose contact in the transformer wire but i dont know why that happen cause its look new. there is no rags in the wire.
so i think i need to but new transformer.
thanks for your quick answer |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Posted: Mon Jan 30, 2012 12:32 am Post subject: |
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I see, so when you shake (or move) the wire, the device light switches on and off, right? _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Mon Feb 04, 2013 11:48 am; edited 1 time in total |
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toti
Joined: 31 Dec 2009 Posts: 15
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Posted: Thu Feb 02, 2012 9:50 pm Post subject: |
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yes and i think the connection between the wire and the machine is loosely.
Last edited by toti on Thu Feb 02, 2012 9:55 pm; edited 1 time in total |
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toti
Joined: 31 Dec 2009 Posts: 15
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Posted: Thu Feb 02, 2012 9:53 pm Post subject: |
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i think the connection between the wire and the machine is loosely. |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Posted: Thu Feb 02, 2012 9:54 pm Post subject: |
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OK adaptor works.
Does the device lcd-panel light up in blue when you press the on off button? _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Mon Feb 04, 2013 11:48 am; edited 2 times in total |
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toti
Joined: 31 Dec 2009 Posts: 15
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Posted: Thu Feb 02, 2012 9:56 pm Post subject: |
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yes on and off as you say |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Posted: Thu Feb 02, 2012 9:59 pm Post subject: |
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And the panel shows after the check routine (self test) that you can now place in hands or feet or armpit pads, but it does not start the therapy? _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Mon Feb 04, 2013 11:49 am; edited 1 time in total |
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toti
Joined: 31 Dec 2009 Posts: 15
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Posted: Thu Feb 02, 2012 10:00 pm Post subject: |
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no if the machine is on its work |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Posted: Thu Feb 02, 2012 10:01 pm Post subject: |
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You 're saying that : it works one time (starts the therapy) and the other time not, correct? _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Mon Feb 04, 2013 11:50 am; edited 3 times in total |
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toti
Joined: 31 Dec 2009 Posts: 15
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Posted: Thu Feb 02, 2012 10:03 pm Post subject: |
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yes. i think the connection between the wire and the machine is the problem |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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Posted: Thu Feb 02, 2012 10:07 pm Post subject: |
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If the wire/socket/plug of the power adaptor was the problem, then the device would not show you the blue led-screen- right.
So you`ve tried everything that the link given in our answer above suggests?
I can't believe that you've tried everything- sorry, but verify once more you've gone ahead with what the link in the above post gives you after the first statement: try to do it like this
If yes, the device must be returned, please do it as shown in the first link, we debit back up to 40 eur for the backshipping if it is a defect. _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Mon Feb 04, 2013 11:55 am; edited 6 times in total |
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toti
Joined: 31 Dec 2009 Posts: 15
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Posted: Thu Feb 02, 2012 10:08 pm Post subject: |
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Ok |
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toti
Joined: 31 Dec 2009 Posts: 15
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Posted: Thu Mar 15, 2012 10:02 pm Post subject: Thank you so much |
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i want to say thank you for sending me new Transformer its fix my problem.
I"m glad to be dry again
you awesome!!!!!
Toti |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3748
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