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problem with the machine

 
Post new topic   Reply to topic    Hyperhidrosis Forum -> Problems with the treatment - No / only little / partial success board
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toti



Joined: 31 Dec 2009
Posts: 15

PostPosted: Sat Jan 07, 2012 8:04 pm    Post subject: problem with the machine Reply with quote

I bought the idromed 5 PC year and a half ago and now i have problem to turn on the machine, suddenly its not working when i press at the button. i need to wait and try again and some time its work some time not. do i need to send it to you for repairing? i really need that machine please help i use it very often so i cant be without it for long time. do i need to switch the electrodes?

thanks
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Joined: 20 Mar 2008
Posts: 3747

PostPosted: Sun Jan 08, 2012 6:12 pm    Post subject: Reply with quote

Sorry that I responded so late. I was in switzerland with my family and without internet access to control the forum. Also there must be a fault, because it is monitored by employees too.

However, please take a look at this first, in most cases we can solve the problem via internet support.

https://www.iontodevice.com/hyperhidrosis/the-device-is-defective-what-shall-i-do-ship-it-back-t182.html
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Last edited by support on Mon Feb 04, 2013 11:40 am; edited 2 times in total
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toti



Joined: 31 Dec 2009
Posts: 15

PostPosted: Sun Jan 29, 2012 3:11 pm    Post subject: not working all the time Reply with quote

i tried to do the things that in the links you sent me but its still not working.
the machine working only after 15 minutes of inserting the transformer on and off to the electrical outlet.
there is an option that you can send me another machine and when ill get that i will send you my machine cause i really need to use it.

thanks a lot
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PostPosted: Sun Jan 29, 2012 8:55 pm    Post subject: Reply with quote

Please clarify:
Does it not start the therapy or does it not start the self text or does it not start at all (lights were out after pressing the on button) ?

If it does not start: have you checked if the green led-light on the transformer is on ?

If not, have you tried another wall plug?

Are there any loose contacts, if yes, where?

We have the possibility of sending you another machine while yours is in repair- but, I think we that should work first for a fast solution.

It could be that it is your wall outlet that causes the problem, maybe you should try to buy another travel adaptor if there is a need. I saw that you have EU plug and you live in Israel, so you should try to let the device work on a newer wall plug, as we know they are the same standard.

The device only starts when the green light at the plug is lit.
It is normally not possible that the device works some times and some times not, this we never heard of before, so it should be only the plug itself.
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Last edited by support on Fri May 22, 2015 8:53 am; edited 3 times in total
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toti



Joined: 31 Dec 2009
Posts: 15

PostPosted: Mon Jan 30, 2012 12:01 am    Post subject: Reply with quote

the therapy not starting and the green light is working.
now i can see that there is loose contact in the transformer wire but i dont know why that happen cause its look new. there is no rags in the wire.
so i think i need to but new transformer.

thanks for your quick answer
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PostPosted: Mon Jan 30, 2012 12:32 am    Post subject: Reply with quote

I see, so when you shake (or move) the wire, the device light switches on and off, right?
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Last edited by support on Mon Feb 04, 2013 11:48 am; edited 1 time in total
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toti



Joined: 31 Dec 2009
Posts: 15

PostPosted: Thu Feb 02, 2012 9:50 pm    Post subject: Reply with quote

yes and i think the connection between the wire and the machine is loosely.

Last edited by toti on Thu Feb 02, 2012 9:55 pm; edited 1 time in total
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toti



Joined: 31 Dec 2009
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PostPosted: Thu Feb 02, 2012 9:53 pm    Post subject: Reply with quote

i think the connection between the wire and the machine is loosely.
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PostPosted: Thu Feb 02, 2012 9:54 pm    Post subject: Reply with quote

OK adaptor works.

Does the device lcd-panel light up in blue when you press the on off button?
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Last edited by support on Mon Feb 04, 2013 11:48 am; edited 2 times in total
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toti



Joined: 31 Dec 2009
Posts: 15

PostPosted: Thu Feb 02, 2012 9:56 pm    Post subject: Reply with quote

yes on and off as you say
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PostPosted: Thu Feb 02, 2012 9:59 pm    Post subject: Reply with quote

And the panel shows after the check routine (self test) that you can now place in hands or feet or armpit pads, but it does not start the therapy?
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Last edited by support on Mon Feb 04, 2013 11:49 am; edited 1 time in total
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toti



Joined: 31 Dec 2009
Posts: 15

PostPosted: Thu Feb 02, 2012 10:00 pm    Post subject: Reply with quote

no if the machine is on its work
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PostPosted: Thu Feb 02, 2012 10:01 pm    Post subject: Reply with quote

You 're saying that : it works one time (starts the therapy) and the other time not, correct?
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Last edited by support on Mon Feb 04, 2013 11:50 am; edited 3 times in total
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toti



Joined: 31 Dec 2009
Posts: 15

PostPosted: Thu Feb 02, 2012 10:03 pm    Post subject: Reply with quote

yes. i think the connection between the wire and the machine is the problem
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PostPosted: Thu Feb 02, 2012 10:07 pm    Post subject: Reply with quote

If the wire/socket/plug of the power adaptor was the problem, then the device would not show you the blue led-screen- right.

So you`ve tried everything that the link given in our answer above suggests?
I can't believe that you've tried everything- sorry, but verify once more you've gone ahead with what the link in the above post gives you after the first statement: try to do it like this

If yes, the device must be returned, please do it as shown in the first link, we debit back up to 40 eur for the backshipping if it is a defect.
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Rental plan for iontophoresis

Buy your own home therapy iontophoresis device!

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mail: info-at-iontophoresisdevice.com

Iontophoresis: WE CARE!


Last edited by support on Mon Feb 04, 2013 11:55 am; edited 6 times in total
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toti



Joined: 31 Dec 2009
Posts: 15

PostPosted: Thu Feb 02, 2012 10:08 pm    Post subject: Reply with quote

Ok
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toti



Joined: 31 Dec 2009
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PostPosted: Thu Mar 15, 2012 10:02 pm    Post subject: Thank you so much Reply with quote

i want to say thank you for sending me new Transformer its fix my problem.
I"m glad to be dry again Smile

you awesome!!!!!

Toti
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PostPosted: Fri Mar 16, 2012 9:04 am    Post subject: Reply with quote

That's great news!
you're welcome Wink
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