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finnyjthomas
Joined: 18 Feb 2015
Posts: 4
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 Posted: Wed Feb 18, 2015 4:05 am Post subject: timer not starting on idromed 5 |
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| I had good success with idromed 5 but now its not detecting palm or foot frequently and the timer does not start . Please help! |
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Site Admin
Joined: 20 Mar 2008
Posts: 3748
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finnyjthomas
Joined: 18 Feb 2015
Posts: 4
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| Posted: Wed Feb 18, 2015 2:47 pm Post subject: |
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| I am not able to view the page.. I bought the product from you in may 2013 , do I still need to pay for support |
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Joined: 20 Mar 2008
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finnyjthomas
Joined: 18 Feb 2015
Posts: 4
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| Posted: Wed Feb 18, 2015 3:46 pm Post subject: |
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| Thanks for the access. I had a question on the electrodes ...the one connected to the plates . it has a black covering and I believe its supposed to be there right or am I supposed to remove that? and does cleaning electrodes mean cleaning the whole plate or just the thing connected to the plate |
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Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Wed Feb 18, 2015 3:58 pm Post subject: |
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You're welcome!
Do you mean the black plastic which covers the connection on the corner of the plates? If yes, no, you don't have to remove it! Cleaning the electrodes means cleaning the whole plate (not the connection).
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Rental plan for iontophoresis
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You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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finnyjthomas
Joined: 18 Feb 2015
Posts: 4
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| Posted: Thu Feb 19, 2015 1:21 am Post subject: |
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| Thanks. I used warm water and the therapy started and everything went well for my palms but when it comes to feet i had to complete the circuit for the therapy to start . The current reaches 25Ma and then starts going down gradually . I checked the cables and machine both are working well. Any suggestions. |
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Joined: 20 Mar 2008
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Mkostera16
Joined: 29 Sep 2015
Posts: 5
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| Posted: Thu Oct 15, 2015 8:03 am Post subject: |
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| I had this happen where the timer wouldn't start, I powered off the machine and cleaned the bottom of my hands and feet and it worked |
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Joined: 20 Mar 2008
Posts: 3748
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naval
Joined: 27 Sep 2016
Posts: 2
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| Posted: Tue Sep 27, 2016 9:46 pm Post subject: |
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| Hi, I have the same problem. The timer wont start. Please help me |
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Site Admin
Joined: 20 Mar 2008
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naval
Joined: 27 Sep 2016
Posts: 2
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| Posted: Wed Sep 28, 2016 7:48 pm Post subject: |
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| i am not able to log in |
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Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Thu Sep 29, 2016 10:00 am Post subject: |
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Please tell us the mail address or name you bought the item about our shop. After we now that we can add you to our closed forum.
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You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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ethanak22
Joined: 12 Sep 2017
Posts: 2
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| Posted: Tue Sep 12, 2017 1:59 am Post subject: |
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| I am having the same issue for my machine. It worked the first time I used it but now it no longer does. Any suggestions? Thanks! |
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ethanak22
Joined: 12 Sep 2017
Posts: 2
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| Posted: Tue Sep 12, 2017 5:48 pm Post subject: |
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Hello,
I tried all of the troubleshooting and my device still doesn't work and I just got it 3 days ago. Could I send it in and have it looked at? Or send it in and get a new one? Thanks! |
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Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Wed Sep 13, 2017 11:17 am Post subject: |
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Hello,
That's really strange! Could you please send us a video? This would be great and a help to find the fastest solution!
_________________
You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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