support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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 Posted: Tue Mar 19, 2013 10:41 pm Post subject: |
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Thank you very much for your interest in our products!
We ship from Germany via DHL, premium airmail (no express). Once the package arrives in the destination country, DHL hands it over to your local postal service and they will then deliver the package to your doorstep.
The device is insured and has a tracking nr., so in the rare case that it gets lost, DHL will be responsible for refunding us for the loss. We will then send out another unit for you right away. Should the machine have damages caused by shipping when you first recieve it, then of course we would exchange it . For further paperwork and to get the refund from insurance, we would need pictures of the damages etc. But there is no need to worry, I can´t even remember the last time something like this happened!
Should you have any further questions, please do not hesitate to contact us again!
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You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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