|
| Author |
Message |
svdaedalus
Joined: 24 Oct 2010
Posts: 9
Location: us
|
 Posted: Sat Oct 30, 2010 12:55 am Post subject: Broken case |
 |
|
Today, I received my Idromed 5PC and used it right away for 15min at 7mA to start. Amazingly,just hours afterwards, I feel my hands are slightly drier . this gives me hope of achieving complete dryness after perhaps a week.
However, after treatment, the case cracked as I was closing the latch. I dont feel that I was handling it too rough nor was there anything caught underneath. Can I return this for a replacement? It is the side with the latches and they are dark in color- dark blue to black in shading. The case itself is a light grey. I've have initiated a temporary fix by using some epoxy glue over the crack.
Thank you |
|
| Back to top |
|
 |
support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
|
| Posted: Sat Oct 30, 2010 11:22 am Post subject: |
|
|
You don't have to return it, we will exchange this at no costs for you, sorry for the "defect" part...
_________________
You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Mon Mar 11, 2013 11:39 am; edited 1 time in total |
|
| Back to top |
|
|
svdaedalus
Joined: 24 Oct 2010
Posts: 9
Location: us
|
| Posted: Sat Oct 30, 2010 2:56 pm Post subject: |
|
|
| Thanks for the quick reply. I'll mail the broken half case back to you on Monday. |
|
| Back to top |
|
|
support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
|
|
| Back to top |
|
|
svdaedalus
Joined: 24 Oct 2010
Posts: 9
Location: us
|
| Posted: Sat Oct 30, 2010 11:11 pm Post subject: |
|
|
| That's even better. Thanks again! |
|
| Back to top |
|
|
|
Log in
Search
Register 
