 Posted: Wed Jan 09, 2013 3:11 pm Post subject: |
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| Thank you very much for your email. Providing a satisfactory customer service and good products is our main purpose! You can easly place your order online under www.sweating.com or under www.iontodevice.com/sweating. |
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| Posted: Wed Jan 09, 2013 3:09 pm Post subject: |
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| Thank you, thank you, thank you! I have not even ordered the machine as of yet and you've already taken such care and time in helping to answer all of my concerns. I commend you for that! Fantastic customer service! I was debating between this machine and another from another company, but after communicating with you and with all the assistance you've provided me, your company is clearly the right choice. How do I place my order? | |
| Posted: Wed Jan 09, 2013 2:02 pm Post subject: |
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| Hello, No problem! $945 is US currency? Yes I’ve read the Money Back/Enhanced Warranty and just want to clarify. If for some reason it does not work for my daughter, than I may return it during the 8-week trial period, and as long as it is not damaged/scratched, we will be entitled to a refund (excluding shipping costs, extra part and accessories)? Correct I believe you’ve already answered this question, but do I need to purchase the Set Duo? Or can she treat both hand and feet simultaneously in separate trays with the Hidrex psp1000? The Set Duo is not needed to treat hand and feet simultaneously, it's just an option. Are the comfort trays necessary as an extra accessory? The comfort trays are not necessary (it's the same as the Set Duo). Is the Hidrex the right machine for her? We always recommend to take a PULSED CURRENT (PC) device, even for feet treatment and specially for hands or axilar treatment. Under this link you'll find more information about this topic: https://www.iontodevice.com/hyperhidrosis/iontophoresis-pulsed-current-better-than-direct-current-t139.html , https://www.iontodevice.com/tap-water-iontophoresis.htm Both devices, the Idromed 5 PC and the Hidrex PSP 1000 are the best on the market. Will she be able to speak with someone if she is not having any success? Of course! I apologize for asking so many questions, I just want to be sure I’m educated. The last machine she had did not work for her and she is very discouraged. She’s 17 and suffers terribly from the hyperhydrosis, both literally and mentally. She is very self-conscious about it (as I’m sure you’ve heard numerous times). It breaks my heart. No problem! We would be happy to help you!! For any further questions, we remain at your disposal! |
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| Posted: Wed Jan 09, 2013 1:10 pm Post subject: |
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| Okay, just a few more questions (thank you for your patience with me)…. $945 is US currency? I’ve read the Money Back/Enhanced Warranty and just want to clarify. If for some reason it does not work for my daughter, than I may return it during the 8-week trial period, and as long as it is not damaged/scratched, we will be entitled to a refund (excluding shipping costs, extra part and accessories)? I believe you’ve already answered this question, but do I need to purchase the Set Duo? Or can she treat both hand and feet simultaneously in separate trays with the Hidrex psp1000? Are the comfort trays necessary as an extra accessory? Is the Hidrex the right machine for her? Will she be able to speak with someone if she is not having any success? I apologize for asking so many questions, I just want to be sure I’m educated. The last machine she had did not work for her and she is very discouraged. She’s 17 and suffers terribly from the hyperhydrosis, both literally and mentally. She is very self-conscious about it (as I’m sure you’ve heard numerous times). It breaks my heart. Thank you again! |
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| Posted: Wed Jan 09, 2013 12:49 pm Post subject: |
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| Yes, right! | |
| Posted: Wed Jan 09, 2013 12:48 pm Post subject: |
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| And it comes with everything she’ll need to do both hands and feet simultaneously? | |
| Posted: Wed Jan 09, 2013 12:46 pm Post subject: |
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| You're welcome! Yes, we ship worldwide. |
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| Posted: Wed Jan 09, 2013 12:45 pm Post subject: |
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| Thank you. You do ship to the US? I live in SC. | |
| Posted: Wed Jan 09, 2013 12:43 pm Post subject: |
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| Hello, Many thanks for your interest in our products. You can find more information under following links: https://www.iontodevice.com/sweating/information/money-back/index.html https://www.iontodevice.com/hyperhidrosis/money-back-guarantee-for-iontophoresis-device-t257.html Should you have any further questions, please do not hesitate to contact us again!  |
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| Posted: Wed Jan 09, 2013 12:39 pm Post subject: Few questions before purchasing a iontophoresis machine |
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| I would like to purchase a hidrex psp1000 but would like to know what the return policy is for the machine. We've already tried a machine from RA fischer company that did not work and in case this one is unsuccessful, I'd like to be aware of the return policy. | |