iontodevice.com

[Sati]

Hello team,

First of all thanks for assisting in all the chanllenges i've had. I am now 100% dry and luckily i can stay longer without the treatment. the last time i did the treatment was 21st june and i am still 100% dry.thanks to you. The reason for this post is regarding the credit of the shipping cost. I checked my bank statement and the refund hasn't happened. Could you please check and let me know.

thanks and regards
Satish Devan

[markus]

OK, we are hapy that you reached success with Iontophoresis now.
- However , it seems that the "money claim back" for you back-shipping expenses is not resolved up to yet, and we are a very sorry that we can't solve it this week, because all of our debit and support stuff are at a show in london. There is only the shipping crew in our office, but I want to assure you that we'll go back through all of our paperwork , like your inquiery, and you will get you money back shortly if we failed to send it ....

Please give us a weeks time from now... we are bound by other things at the moment.
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This is my private account, and it is not scanned frequently, for this long waiting times till a reply are natural... for fast & direct contact, send a "private message" to the user "support", i will get notice and can take care immediate ...

[Sati]

Hello Markus,

Hope you are doing fine. No problem at all..take your own time and once again thank you very much for the device and support.....you take care and good bye..

regards
Satish Devan

[support]

Hello Satish,

I just debited back 40€ to your credit card account. Please allow a coulpe of days until you can see that the money has been transfered to your account!

Kind regards,
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You are welcome...
Support Staff

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