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Trouble with the plug

 
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jordan



Joined: 10 Nov 2019
Posts: 4

PostPosted: Sun Nov 10, 2019 9:21 pm    Post subject: Trouble with the plug Reply with quote

I bought my idromed 5 DC on 2009 and never experienced any problem with it. Yesterday when i was going to use again i noticed that the plug green light was not working and the idromed not turning on. So i guees the plug is damaged and prolly burned. When i went to buy a new plug i saw that there isnt replacement for my plug unit due to the old model type of the idromed. I saw the option is to send it to repair but i guess it will take a long time. Do you recomend trying the new model? what are exactly the risk if using the new one on my old idromed? I dont know about electricity gadgets but want to know if its possible to use a generic plug with the same requirements or there is some specific features on the idromed plug? I mean like buying a plug for a laptop or something like this. Hope u can solve my questions. I have to choose between these 3 options. New model, repair my plug or try to find another compatible plug. Thanks in advance.
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Joined: 20 Mar 2008
Posts: 3693

PostPosted: Sun Nov 10, 2019 9:57 pm    Post subject: Reply with quote

The thing is that it is a medical plug
There’s no generic - the new plugs do not fit, but we have some left, so pls buy a new one and type in field comment „put in old model“
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jordan



Joined: 10 Nov 2019
Posts: 4

PostPosted: Mon Nov 11, 2019 11:31 am    Post subject: Reply with quote

support wrote:
The thing is that it is a medical plug
There’s no generic - the new plugs do not fit, but we have some left, so pls buy a new one and type in field comment „put in old model“

Appreciate your fast reply. I will order the old model. Seems to be the easiest solution. Thanks
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jordan



Joined: 10 Nov 2019
Posts: 4

PostPosted: Tue Nov 12, 2019 1:18 pm    Post subject: Reply with quote

jordan wrote:
support wrote:
The thing is that it is a medical plug
There’s no generic - the new plugs do not fit, but we have some left, so pls buy a new one and type in field comment „put in old model“

Appreciate your fast reply. I will order the old model. Seems to be the easiest solution. Thanks


Hello, I already ordered the plug replacemenent. Is there any way to confirm that they have sended the old model? Just to make sure they read the comment section in my order. Thanks
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Joined: 20 Mar 2008
Posts: 3693

PostPosted: Tue Feb 04, 2020 8:04 pm    Post subject: Reply with quote

the comment section in the orders Pops up a order is made and has to be check removed manually, else the order will not go out
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Installment Plans for iontophoresis

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mail: info-at-iontophoresisdevice.com

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