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Hydrex not working

 
Post new topic   Reply to topic    Hyperhidrosis Forum -> Hidrex GS400, PS500 and PSP1000 section
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sienna78



Joined: 17 Oct 2011
Posts: 17

PostPosted: Mon Jun 25, 2018 3:06 pm    Post subject: Hydrex not working Reply with quote

When I plug in my Hidrex PSP1000 nothing happens - no rolling bars. Sometimes if I move the box around I can get it to start up, but most times the screen is blank, even though the green light on the plug is ON. Please help!
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Site Admin


Joined: 20 Mar 2008
Posts: 3747

PostPosted: Mon Jun 25, 2018 3:20 pm    Post subject: Reply with quote

Have you tried with a different wall socket, power outlet?
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sienna78



Joined: 17 Oct 2011
Posts: 17

PostPosted: Mon Jun 25, 2018 3:38 pm    Post subject: Reply with quote

Yes, I've tried several other wall sockets/power outlets.
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PostPosted: Mon Jun 25, 2018 4:18 pm    Post subject: Reply with quote

this does not sound good - you have to ship it in to our address pls

remember - through the trump effect it may cause extra custom fees

https://www.iontodevice.com/hyperhidrosis/the-device-is-defective-what-shall-i-do-ship-it-back-t306.html
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sienna78



Joined: 17 Oct 2011
Posts: 17

PostPosted: Mon Jun 25, 2018 4:38 pm    Post subject: Reply with quote

What is the address that I ship it to? Can you give me an idea of what repair and shipping costs (USPS) would be? Thanks.
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PostPosted: Mon Jun 25, 2018 6:24 pm    Post subject: Reply with quote

Address is in the link above

No idea of the costs, backshipping is 70 eur. We have to check the device..
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Suncica



Joined: 11 Feb 2018
Posts: 4

PostPosted: Wed Dec 04, 2019 7:26 pm    Post subject: Reply with quote

support wrote:
Address is in the link above

No idea of the costs, backshipping is 70 eur. We have to check the device..

What???? 70 euros, have you lost your mind? Dont you have some kind od garanty of he product? It seems to me that many customers have trouble with hidrex machine so its kind of your fault. I paid mine cca 700 euros, its big money!!!!
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PostPosted: Wed Dec 04, 2019 7:43 pm    Post subject: Reply with quote

One thing in front: the cable of the plug is looking good? No flexed or broken?
If it is a problem with the machine itself within 2years warranty you don’t have to pay anything
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