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A short circuit? Idromed 5

 
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Dvir



Joined: 14 Jun 2012
Posts: 15

PostPosted: Tue May 30, 2017 4:30 pm    Post subject: A short circuit? Idromed 5 Reply with quote

Hello, I've been using Idromed 5 PS with great success on my feet, palms and armpits for 6 years, and today, for the first time ever, When I turrned the device on nothing happened.
The green LED on the adapter is on.

I noticed that when I switched it on the armpits electrodes were over one another (never happened to me before) and I remember once reading that this causes a short circuit on the machine but I couldn't find any info on that now.
It did go on when I moved the power cable a bit (on the machine's side, I just played with the cable, thinking it might be of poor connections), but turned back off a few seconds later. it did this a couple of times and now it just won't turn on at all.
I did check it on multiple power outlets and it's all the same - the power LED is on but the device simply won't turn on.

I'm living in Israel and I've ordered the machine from this site (although on a different URL as far as I can remember).

Please help me, is there anyway to try and reset the machine to see if it is indeed a short circuit?
I'm really dependent on the machine as I'm playing the piano.
I really hope that there is some home fix for this, as sending it back to you would take a long time and the I will have to start the initial treatment all over again.
I know that there is a local retailer in Israel but I would much rather trying any other solution first, before sending it anywhere
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Site Admin


Joined: 20 Mar 2008
Posts: 3747

PostPosted: Tue May 30, 2017 7:18 pm    Post subject: Reply with quote

This seems a defect of the machines motherboard... sorry but in this case we have to have the machine here for a check. The issue with the armpit pads is not serious. This does not impact the device or can harm anything.
So i would suggest you to buy a new one, and afterwards we try to fix the old machine.
As wareantee is out we cannot send you a new device for exchange reasons.

But - if it is the mainboard - normally this is not really woth the action. If it is only a loosd contact it is a cheap issue, but i don't think so cause the connections are worked out superfine, up to yet there was as good as nothing that we know about such a worn out connection ( maybe in a clinic after 15 years . But not on end consumer side
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Dvir



Joined: 14 Jun 2012
Posts: 15

PostPosted: Tue May 30, 2017 7:30 pm    Post subject: Reply with quote

Thank you for the reply.

I'm not sure I completely understood what you said.
you said that it seems like a faulty motherboard - so if it is the case, fixing it is so expensive that you recommend buying a new machine instead?

And also - can the retailer in my country (Israel) check the machine and fix it if he can? or only you in Germany are authorized and I have to send it to you?
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Site Admin


Joined: 20 Mar 2008
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PostPosted: Tue May 30, 2017 7:43 pm    Post subject: Reply with quote

The service is (for israel) in germany (we or the manufacturer)
So no, they will send it to germany
And this service will cost extra.

Motherboard repairs are expensive.. in fact nothing is worth more. A complete board is 280 Eur + repair time and check with regards to all needed medical guidelines , then shipping to and back and a small handling fee. And this takes time. So a new machine offers also new "complete warranty fro 4years " ... all in all a 2nd machine makes more sens i think . We offer also "naked machines" without anything else -all consumables and powerpackarr excluded- so only the machine ( spares time and weight for express sending) is the cheapest exchange.
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Dvir



Joined: 14 Jun 2012
Posts: 15

PostPosted: Tue May 30, 2017 7:49 pm    Post subject: Reply with quote

Thanks again for your reply.

How can I get more details on buying the machine with everything excluded?
I prefer ordering from you and paying for the shipment, because I believe buying one from the retailer would cost even more.
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Site Admin


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PostPosted: Tue May 30, 2017 8:52 pm    Post subject: Reply with quote

Directly you normally pay the double price
With mostly lower and slower services
Order the device and we debit back
The naked one is 500 eur at the moment -a success post is mandatory in this case
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Dvir



Joined: 14 Jun 2012
Posts: 15

PostPosted: Tue May 30, 2017 9:03 pm    Post subject: Reply with quote

No problem, I will post a success post.

I apologise, but I'm still having trouble to completely understand your English.
Is there a link I can order it from?
Or do I have to contact you on email?
I don't see on your site any option to order just a naked device.

Thank you
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Site Admin


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PostPosted: Tue May 30, 2017 10:09 pm    Post subject: Reply with quote

We do it afterwards, just order a complete set and we ship a naked one.. no problem, we are well organized .. as soon we got a order from israel these days .. aldo maybe with your mail address , we see that you are a "old customer" and have our conversation on the screen...
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Dvir



Joined: 14 Jun 2012
Posts: 15

PostPosted: Tue May 30, 2017 10:48 pm    Post subject: Reply with quote

All right I get it now Smile

Thanks a lot!!!
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Site Admin


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PostPosted: Tue May 30, 2017 10:51 pm    Post subject: Reply with quote

Sorry it was so difficult..
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Rental plan for iontophoresis

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Dvir



Joined: 14 Jun 2012
Posts: 15

PostPosted: Tue May 30, 2017 10:56 pm    Post subject: Reply with quote

It's fine, your customer support has always been excellent and responsive and I really appreciate that.
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Dvir



Joined: 14 Jun 2012
Posts: 15

PostPosted: Wed May 31, 2017 2:49 pm    Post subject: Reply with quote

Please contact me ASAP.
I'm trying to place an order but my credit card is declined, and it only happens on this site.
I don't want to choose the paypal method because then I will be charged the full amount directly, and I wish to pay in installments.

Please contact me, I want to place the order today so I hopefully I could continue the treatments by next week
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