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Timer not starting on Idromed 5 PS

 
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andrea



Joined: 23 Sep 2014
Posts: 5

PostPosted: Tue Sep 23, 2014 4:25 pm    Post subject: Timer not starting on Idromed 5 PS Reply with quote

I am having a problem with the Idromed 5 PS, is my machine faulty?

I set the current but when I close the circuit with my hand the timer won't start. I have to switch the machine on and off a few times, and if I'm lucky it will start. I have tried filling the trays with less water. I'm confused, are there any reasons why the timer won't start except for a faulty machine?

Thank you!
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Site Admin


Joined: 20 Mar 2008
Posts: 3747

PostPosted: Tue Sep 23, 2014 4:42 pm    Post subject: Reply with quote

This is probably due to the bodys' high resistance to the current.
Please read the following posts and let us know if works!
https://www.iontodevice.com/hyperhidrosis/device-doesnt-start-stays-at-0-ma-reaches-not-25-ma-max-t29.html
https://www.iontodevice.com/hyperhidrosis/troubleshooting-idromed-5-device-doesnt-work-correct-t135.html
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Last edited by support on Thu May 28, 2015 9:04 am; edited 2 times in total
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andrea



Joined: 23 Sep 2014
Posts: 5

PostPosted: Tue Sep 23, 2014 6:06 pm    Post subject: Reply with quote

Hi, I cannot access that page. What do I need to change other than the water level? Is my skin too dry?

I have used an iontophoreis machine before but never had this problem.
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Site Admin


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PostPosted: Wed Sep 24, 2014 9:04 am    Post subject: Reply with quote

Hi,
You have to ask to join the usergroup "Iontophoresis Users"
https://www.iontodevice.com/hyperhidrosis/how-to-sign-in-for-the-personal-priority-support-t312.html
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andrea



Joined: 23 Sep 2014
Posts: 5

PostPosted: Wed Sep 24, 2014 4:12 pm    Post subject: Reply with quote

Hi, I have done this but it won't let me join. I think like another user I purchased my machine from another company.

Is this a built in feature to the Idromed? I need some simple solutions to overcome the resistance so the therapy can work when I use the machine, otherwise I have no choice but to return? I didn't have this issue with an older machine.. i don't understand how to lower my body resistance.
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Site Admin


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PostPosted: Thu Sep 25, 2014 9:48 am    Post subject: Reply with quote

Hello Andrea,

Yes, you probably bought from Klima or BuyingConfidence. Those are our Partners. To have full Access to the Forum and our Support you Need to buy the Support fee for 55€. You can send us the Money through PayPal.
Or you can contact Klima or BuyingConfidence directly!
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Last edited by support on Sun May 10, 2015 9:52 am; edited 1 time in total
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andrea



Joined: 23 Sep 2014
Posts: 5

PostPosted: Thu Sep 25, 2014 11:11 am    Post subject: Reply with quote

Ok, could you assure me the machine isn't faulty? It is normal to have difficulty starting the timer sometimes?
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PostPosted: Thu Sep 25, 2014 11:29 am    Post subject: Reply with quote

Yes, the machine is not faulty. It is normal that the Idromed sometimes doesn't detect that the current circuit has been closed.
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