support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
|
 Posted: Fri Oct 23, 2009 1:08 pm Post subject: The device is defective, what shall I do? Ship it back? |
 |
|
Usually this it is only a minor issue that can be solved via troubleshooting.
https://www.iontodevice.com/hyperhidrosis/hidrex-troubleshooting-t1860.html
If we have no luck please do the following:
Send in the device without the electrodes, so send in only the unit, the cables and the mains plug. If it is a warranty thing within the guarantee period we give (normally 2 years, Idromed PC/PS: 4 years), we debit up to 40 euros from your original bill for your shipping back costs. If it is not in the guarantee period, you have to come up for all the costs yourself (shipping, repair of the device).
Don´t use Fedex or UPS! Any other shipper is ok. Using Fedex increases the custom times in Germany up to 3 weeks and Fedex/UPS also claims a "reimport fee", we will take away from the redebit in any time!
The best shipper is normally the "state post agency, like USPS in USA or Australian Post in Australia).
Also include 2 copies of the original invoice labeled "guarantee return" -- one in a white plastic bag on the outside of the package itself, and the second inside the package.
If you don't include the invoices, custom times are increased by up to 2 weeks and you pay re-import fees for taking back the device from customs.
Ship to:
Bindner Markus Service Center
Carl-Helbing 19
79312 Emmendingen
Germany
Pack the items securely so that no scratches or other damages can occur.
_________________
You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
|
Log in
Search
Register 
