Forum for Iontophoresis Hyperhidrosis and excessive sweating

I received it yesterday. Thanks for all your help!

Hi there,

could you please tell me the status of the device?

Hi there,

thanks for your prompt response. I am guessing you still haven't received the device?

Hi there, any updates please?

haha ok, thanks for your prompt reply.

I just looked at the tracking history again and it seems to indicate that it has already been processed at customs in Defraa. Any ideas?

Date Time Location Description Retail Location Signatory N ...

Thanks, i will check again in a couple of days or when you received it, can you let me know please?

Hi there, this is a bit worrisome. Here is the tracking number and address

canadapost trackingNumber =EE158560647CA&LOCALE

Markus Bindner
Karl-Friedrich-Str. 29/2
79312 Emmendingen
Ger ...

Hi there, I just wanted confirmation that you have received the machine. I see it was delivered July 14th.

Thanks so much. That was exactly the screen shots I needed.

I've mailed the package.

thank you.

thank you so much, a picture would be very helpful!

Thank you so much.

I am going through the packaging steps and it would be helpful for me if you are able to take a picture of exactly how the packing from the outside would look like. I want to mak ...

Hi, what if I don't have the two original invoices? What should the process of sending it to you be then?

Thanks, I appreciate it!

Thank you so much. I just wanted to add that I've had the device for about three months. But if it is only cables that are damaged, I will be very happy.

Do you need anything else from me? When can ...

Hi,

I tried it.. Dive LED light DID NOT turn on for both red and black cable. Does this mean BOTH cables are damaged? Are we sure the device is ok?

Thanks, let me know when you do. Don't want it to go to spam.

Hello, I tried to insert the cable completely into the electrode socket but it is as far as it could go. I tried with some force but it could not go in any further. I did not want to break it so I sto ...

I sent it again to [email protected]

I sent it to [email protected] more than 10 hours ago. I can try sending it again...

Hello, I emailed the pictures, did you receive them?

nope, it does not. dive light is not turned on

yes, I have had another person try it and it didn't work. Also i tried placing the electrodes on top of one another but the device did not start.

Hi, the green light does shine and i've tried different outlets. Also made sure that the cables were securely connected to device and electrodes.

Hello, I tried everything on the page but it still didn't work. Sad

Sorry, I didn't literally mean to say the voltage is 0 but rather it is actually at 25V and the time is at 15 minutes. I turn on the device and after the setup screen has passed, i've dipped my hand i ...

All of a sudden today, my hidrex 1000 dive light will not turn on and i am unable to continue treatments as the voltage remains at 0. what can i do to fix this issue?

Hello, can i please have access to the link above on maintenance.

Author	Message
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Fri Aug 10, 2012 2:50 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	I received it yesterday. Thanks for all your help!
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Tue Aug 07, 2012 8:11 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Hi there, could you please tell me the status of the device?
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Thu Jul 26, 2012 2:45 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Hi there, thanks for your prompt response. I am guessing you still haven't received the device?
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Thu Jul 19, 2012 3:16 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Hi there, any updates please?
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Mon Jul 16, 2012 3:46 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	haha ok, thanks for your prompt reply.
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Mon Jul 16, 2012 3:36 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	I just looked at the tracking history again and it seems to indicate that it has already been processed at customs in Defraa. Any ideas? Date Time Location Description Retail Location Signatory N ...
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Mon Jul 16, 2012 3:28 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Thanks, i will check again in a couple of days or when you received it, can you let me know please?
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Mon Jul 16, 2012 3:21 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Hi there, this is a bit worrisome. Here is the tracking number and address canadapost trackingNumber =EE158560647CA&LOCALE Markus Bindner Karl-Friedrich-Str. 29/2 79312 Emmendingen Ger ...
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Mon Jul 16, 2012 3:05 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Hi there, I just wanted confirmation that you have received the machine. I see it was delivered July 14th.
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Wed Jul 11, 2012 10:40 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Thanks so much. That was exactly the screen shots I needed. I've mailed the package.
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Wed Jul 11, 2012 10:45 am Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	thank you.
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Tue Jul 10, 2012 6:33 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	thank you so much, a picture would be very helpful!
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Tue Jul 10, 2012 4:42 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Thank you so much. I am going through the packaging steps and it would be helpful for me if you are able to take a picture of exactly how the packing from the outside would look like. I want to mak ...
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Tue Jul 10, 2012 2:57 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Hi, what if I don't have the two original invoices? What should the process of sending it to you be then?
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Fri Jul 06, 2012 11:46 am Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Thanks, I appreciate it!
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Fri Jul 06, 2012 11:36 am Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Thank you so much. I just wanted to add that I've had the device for about three months. But if it is only cables that are damaged, I will be very happy. Do you need anything else from me? When can ...
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Fri Jul 06, 2012 2:13 am Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Hi, I tried it.. Dive LED light DID NOT turn on for both red and black cable. Does this mean BOTH cables are damaged? Are we sure the device is ok?
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Thu Jul 05, 2012 2:40 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Thanks, let me know when you do. Don't want it to go to spam.
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Thu Jul 05, 2012 1:14 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Hello, I tried to insert the cable completely into the electrode socket but it is as far as it could go. I tried with some force but it could not go in any further. I did not want to break it so I sto ...
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Thu Jul 05, 2012 12:03 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	I sent it again to [email protected]
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Thu Jul 05, 2012 11:59 am Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	I sent it to [email protected] more than 10 hours ago. I can try sending it again...
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Thu Jul 05, 2012 11:27 am Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Hello, I emailed the pictures, did you receive them?
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Wed Jul 04, 2012 3:41 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	nope, it does not. dive light is not turned on
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Wed Jul 04, 2012 3:23 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	yes, I have had another person try it and it didn't work. Also i tried placing the electrodes on top of one another but the device did not start.
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Wed Jul 04, 2012 2:52 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Hi, the green light does shine and i've tried different outlets. Also made sure that the cables were securely connected to device and electrodes.
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Wed Jul 04, 2012 1:31 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Hello, I tried everything on the page but it still didn't work.
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Wed Jul 04, 2012 12:28 pm Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Sorry, I didn't literally mean to say the voltage is 0 but rather it is actually at 25V and the time is at 15 minutes. I turn on the device and after the setup screen has passed, i've dipped my hand i ...
Topic: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	Forum: Problems with the treatment - No / only little / partial success board Posted: Wed Jul 04, 2012 4:37 am Subject: hidrex 1000 dive light not turning on
defari Replies: 55 Views: 39714	All of a sudden today, my hidrex 1000 dive light will not turn on and i am unable to continue treatments as the voltage remains at 0. what can i do to fix this issue?
Topic: sweating comes back again
defari Replies: 3 Views: 4875	Forum: Problems with the treatment - No / only little / partial success board Posted: Thu May 17, 2012 2:30 pm Subject: access to the maintenance link above
defari Replies: 3 Views: 4875	Hello, can i please have access to the link above on maintenance.