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PSP1000 power cuts out

 
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ABJane



Joined: 25 Apr 2012
Posts: 14

PostPosted: Fri Jan 15, 2016 3:30 am    Post subject: PSP1000 power cuts out Reply with quote

Hi, I have been using Hidrex PSP1000 for almost 4 years with great results! Thank you. However, just yesterday when using it for treatment, the machine would not turn on. I tried another outlet and it then worked. Then again, today the machine came on but during treatment it lost power and did give me a shock when power dropped. Then when I tried turning it off and back on again, it would not work.

Any thoughts or ideas why this is happening? Is it a power cord issue?
Thanks in advance! I really need this to keep working!
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Site Admin


Joined: 20 Mar 2008
Posts: 3747

PostPosted: Fri Jan 15, 2016 11:23 am    Post subject: Reply with quote

Does the LED light when you plug in the powerpack?
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Last edited by support on Thu Jul 07, 2016 11:48 am; edited 1 time in total
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ABJane



Joined: 25 Apr 2012
Posts: 14

PostPosted: Mon Jan 18, 2016 4:37 am    Post subject: Reply with quote

Sometimes it lights up and sometimes it does not. Then if I jiggle the cord around I can usually get it to light up and then it works. So it really seems to be an issue with the power cord. I'm in USA. Can I order a new one?
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PostPosted: Mon Jan 18, 2016 11:52 am    Post subject: Reply with quote

Yes, that sounds like an loose contact at the power cord. Sure, you can order it under the following link:

https://www.iontodevice.com/iontophoresis/mains-plug-hidrex.html

Thank you Smile
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Last edited by support on Thu Jul 07, 2016 11:49 am; edited 3 times in total
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ABJane



Joined: 25 Apr 2012
Posts: 14

PostPosted: Tue Jan 19, 2016 12:40 am    Post subject: Reply with quote

Wow. Is it 80 EUR for the US Hidrex PSP1000 power cord? That seems really expensive for a cord. Thanks for your help!
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PostPosted: Tue Jan 19, 2016 12:54 am    Post subject: Reply with quote

Remember, that air fright shipping is included... But you are right, the adaptor for hidrex is cheaper, i'll calculate and get back to you tomorrow, ok?
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Last edited by support on Thu Jul 07, 2016 11:51 am; edited 1 time in total
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PostPosted: Tue Jan 19, 2016 12:47 pm    Post subject: Reply with quote

We recalculated the price for the hidrex power. plug.https://www.iontodevice.com/iontophoresis/mains-plug-hidrex.html
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