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ABJane
Joined: 25 Apr 2012 Posts: 14
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Posted: Fri Jan 15, 2016 3:30 am Post subject: PSP1000 power cuts out |
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Hi, I have been using Hidrex PSP1000 for almost 4 years with great results! Thank you. However, just yesterday when using it for treatment, the machine would not turn on. I tried another outlet and it then worked. Then again, today the machine came on but during treatment it lost power and did give me a shock when power dropped. Then when I tried turning it off and back on again, it would not work.
Any thoughts or ideas why this is happening? Is it a power cord issue?
Thanks in advance! I really need this to keep working! |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3747
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Posted: Fri Jan 15, 2016 11:23 am Post subject: |
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Does the LED light when you plug in the powerpack? _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Thu Jul 07, 2016 11:48 am; edited 1 time in total |
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ABJane
Joined: 25 Apr 2012 Posts: 14
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Posted: Mon Jan 18, 2016 4:37 am Post subject: |
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Sometimes it lights up and sometimes it does not. Then if I jiggle the cord around I can usually get it to light up and then it works. So it really seems to be an issue with the power cord. I'm in USA. Can I order a new one? |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3747
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ABJane
Joined: 25 Apr 2012 Posts: 14
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Posted: Tue Jan 19, 2016 12:40 am Post subject: |
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Wow. Is it 80 EUR for the US Hidrex PSP1000 power cord? That seems really expensive for a cord. Thanks for your help! |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3747
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Posted: Tue Jan 19, 2016 12:54 am Post subject: |
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Remember, that air fright shipping is included... But you are right, the adaptor for hidrex is cheaper, i'll calculate and get back to you tomorrow, ok? _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Thu Jul 07, 2016 11:51 am; edited 1 time in total |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3747
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Posted: Tue Jan 19, 2016 12:47 pm Post subject: |
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We recalculated the price for the hidrex power. plug.https://www.iontodevice.com/iontophoresis/mains-plug-hidrex.html _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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