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problem with my new meacine

 
Post new topic   Reply to topic    Hyperhidrosis Forum -> Problems with the treatment - No / only little / partial success board
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Noadas



Joined: 25 Apr 2016
Posts: 7

PostPosted: Thu Aug 18, 2016 7:30 am    Post subject: problem with my new meacine Reply with quote

Hey
I received my idromed 5 pc device last week , but after one use of the device,it's stop working and running when I put in my hands or feet
In addition, the stainless electrodes get brown spots Like rust all over the electrodes and the water became brown too.
I would appreciate a quick answer because I urgently needed device
Thanks!
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Site Admin


Joined: 20 Mar 2008
Posts: 3747

PostPosted: Thu Aug 18, 2016 9:04 am    Post subject: Reply with quote

Hi Noadas, does the idromed turn on - what is shown in the display? does the LED from the power supply lit up?
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Noadas



Joined: 25 Apr 2016
Posts: 7

PostPosted: Thu Aug 18, 2016 11:57 am    Post subject: Reply with quote

The device turns on when it is plugged in but he did not start the treatment when I put my hands or feet into the water . It just shows put your hands inside
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PostPosted: Thu Aug 18, 2016 12:44 pm    Post subject: Reply with quote

https://www.iontodevice.com/hyperhidrosis/device-does-not-start-the-therapy-t134.html

there must be somethign in your treatment water that reacts with the metal, use a different water and clean the electrodes proper

https://www.iontodevice.com/hyperhidrosis/cleaning-and-care-spare-parts-t51.html
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Noadas



Joined: 25 Apr 2016
Posts: 7

PostPosted: Thu Aug 18, 2016 2:06 pm    Post subject: Reply with quote

This is my seconed device after 4 years of using in idromed 5 pc with the same water.
And the electrods is new and i tried to use them in my old meachine and they work properly.
I even tried add baking soda to the water and it's not helping
The problem is with the new meachine
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PostPosted: Thu Aug 18, 2016 2:11 pm    Post subject: Reply with quote

ok, then we have to have the device back for a readjustment, pls do it like this and lay in a print of this post...

https://www.iontodevice.com/hyperhidrosis/the-device-is-defective-what-shall-i-do-ship-it-back-t182.html
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