Author	Message
support	Posted: Wed Apr 22, 2015 1:23 pm    Post subject: First of all, Hidrex or Idromed Iontophoresis devices are made to be stable and are professional devices, they are also used in clinics, and are very reliable. You shouldn't be afraid that the device will be immediately defective, but if there is any problem during the eight weeks trial period, then we will surely give you the time to treat for the full eight weeks. Also if they are any problems or defects while you are in our priority support, then there is always the possibility to extend or expand these eight weeks -in rare cases it takes a bit longer - and if we know about these problems, we'll see to it that you get the success that you wish to have. Also the shipping time is not included in the eight weeks, the eight weeks begin when you have the device in your hands.
seby97	Posted: Tue Apr 21, 2015 7:22 pm    Post subject: Another question:If i will send you the device for reparation,the time needed to repair this is included in that 8 week warranty,or will be added to that time(i mean,if the time needed to arrive from romania and back will be 1 week,i will lose 1 week of 8 to practice the treatment?)
seby97	Posted: Tue Apr 21, 2015 12:17 pm    Post subject: Thank you very much! I will place an order as soon as i can:D
support	Posted: Tue Apr 21, 2015 12:03 pm    Post subject: Yes to all, the only exception is the limitation to €40 if you take for example an overnight shipping for let's say €300 we will cover only €40 in maximum, normally €40 are sufficient to choose up a premium tracked shipping (via air mail).
seby97	Posted: Tue Apr 21, 2015 11:50 am    Post subject: Just to be cleared(i am not so good at english as you can see:) ):if my device(say idromed 5 pc) will be break,in this period of 4 years warranty i will have no pay for the package for the shipping cost from romania to DE and from DE to Romania and also for the reparation ,isn t it?
support	Posted: Tue Apr 21, 2015 11:42 am    Post subject: Yes , we have extended the warranty and it will cover the costs within our given warranty period, up to €40 for a standard tracked shipping to us and that will cover the costs for the repair service and shipping back to you both Hidrex and Idromed pulsed current devices are outstanding in its quality, handling and performance. For a little help in your decision, here is a link: https://www.iontodevice.com/hyperhidrosis/differences-in-idromed-hidrex-iontophoresis-machines-t378.html A list of features we are providing to our customers you can find here: https://www.iontodevice.com/hyperhidrosis/features-of-our-iontophoresis-devices-t113.html
seby97	Posted: Tue Apr 21, 2015 11:21 am    Post subject: Question about warranty Hi,I am new here and i want to buy a device of you(i dont know for sure if hidrex psp 1000 or idromed pc ).So let s the question: If my device will break and it is in warranty,the shipping costs from me(i am from romania) to you and back will be covered by this insurrance?Thank you!

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