| Author |
Message |
| support |
 Posted: Wed Sep 13, 2017 11:17 am Post subject: |
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Hello,
That's really strange! Could you please send us a video? This would be great and a help to find the fastest solution! |
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| ethanak22 |
| Posted: Tue Sep 12, 2017 5:48 pm Post subject: |
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Hello,
I tried all of the troubleshooting and my device still doesn't work and I just got it 3 days ago. Could I send it in and have it looked at? Or send it in and get a new one? Thanks! |
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| support |
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| ethanak22 |
| Posted: Tue Sep 12, 2017 1:59 am Post subject: |
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| I am having the same issue for my machine. It worked the first time I used it but now it no longer does. Any suggestions? Thanks! |
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| support |
| Posted: Thu Sep 29, 2016 10:00 am Post subject: |
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| Please tell us the mail address or name you bought the item about our shop. After we now that we can add you to our closed forum. |
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| naval |
| Posted: Wed Sep 28, 2016 7:48 pm Post subject: |
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| i am not able to log in |
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| support |
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| naval |
| Posted: Tue Sep 27, 2016 9:46 pm Post subject: |
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| Hi, I have the same problem. The timer wont start. Please help me |
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| support |
| Posted: Thu Oct 15, 2015 9:33 am Post subject: |
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Hello Mkostera16,
thanks for your advice  |
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| Mkostera16 |
| Posted: Thu Oct 15, 2015 8:03 am Post subject: |
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| I had this happen where the timer wouldn't start, I powered off the machine and cleaned the bottom of my hands and feet and it worked |
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| support |
| Posted: Thu Feb 19, 2015 10:23 am Post subject: |
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| This is probably still due to the body resistance... I'll send you a pm. |
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| finnyjthomas |
| Posted: Thu Feb 19, 2015 1:21 am Post subject: |
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| Thanks. I used warm water and the therapy started and everything went well for my palms but when it comes to feet i had to complete the circuit for the therapy to start . The current reaches 25Ma and then starts going down gradually . I checked the cables and machine both are working well. Any suggestions. |
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| support |
| Posted: Wed Feb 18, 2015 3:58 pm Post subject: |
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You're welcome!
Do you mean the black plastic which covers the connection on the corner of the plates? If yes, no, you don't have to remove it! Cleaning the electrodes means cleaning the whole plate (not the connection). |
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| finnyjthomas |
| Posted: Wed Feb 18, 2015 3:46 pm Post subject: |
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| Thanks for the access. I had a question on the electrodes ...the one connected to the plates . it has a black covering and I believe its supposed to be there right or am I supposed to remove that? and does cleaning electrodes mean cleaning the whole plate or just the thing connected to the plate |
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| support |
| Posted: Wed Feb 18, 2015 3:12 pm Post subject: |
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Now access should be free!
Just let us know! |
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| finnyjthomas |
| Posted: Wed Feb 18, 2015 2:47 pm Post subject: |
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| I am not able to view the page.. I bought the product from you in may 2013 , do I still need to pay for support |
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| support |
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| finnyjthomas |
| Posted: Wed Feb 18, 2015 4:05 am Post subject: timer not starting on idromed 5 |
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| I had good success with idromed 5 but now its not detecting palm or foot frequently and the timer does not start . Please help! |
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