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brosh
Joined: 16 May 2013
Posts: 33
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 Posted: Tue Jun 25, 2013 11:55 am Post subject: no success after 3 weeks |
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Hello--I have been using the Hidrex GS400 for the past 3 weeks and have not experienced any change in sweating. Below are my 'settings' to treat my feet only:
-very low water depth just covering the metal electrodes
-almost daily treatments (missed 1 or 2 days)
-each treatment 25-45 minutes (usually 30-35)
-switched polarity weekly
-voltage 40-50, no pain
-no medications, topical creams or lotions, no dietary changes
I feel like the treatment intensity has been pretty high but still no discernible change in sweating. Do you have further suggestions?
Thanks in advance. |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Tue Jun 25, 2013 1:36 pm Post subject: |
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Hello,
Please note that at the beginning it is very important to treat every day, without interruptions.
May I kindly ask you to answer also the following questions:
Do you use supplements in the water like soda or salt?
- Did you install a water softener, or any kind of water filter or water treatment (ionic/osmosis, etc.) in your house?
- Do you take any nutrition supplements like vitamins? Or any oral medication? (any kind, like Vagatin, Aspirin, etc.)
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- Have you tried Iontophoresis before?
- If yes:
- Where (clinic, at home)?
- Did you have success?
- If yes:
- What kind of device was it?
- Have you moved since then or have you moved since you started the therapy with the actual device?
- Did something change regarding the quality of your water?
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Many thanks in advance.
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Rental plan for iontophoresis
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Tue Jun 25, 2013 3:20 pm Post subject: |
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Do you use supplements in the water like soda or salt? NO
- Did you install a water softener, or any kind of water filter or water treatment (ionic/osmosis, etc.) in your house? NO
- Do you take any nutrition supplements like vitamins? Or any oral medication? (any kind, like Vagatin, Aspirin, etc.) NO
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- Have you tried Iontophoresis before?
- If yes: yes
- Where (clinic, at home)? home
- Did you have success? no
- If yes:
- What kind of device was it? n/a (it was a Fisher DC machine)
- Have you moved since then or have you moved since you started the therapy with the actual device? no
- Did something change regarding the quality of your water? no
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Tue Jun 25, 2013 3:23 pm Post subject: |
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Some users have problems with their Treatment water, we suggest using Volvic for 3 weeks as your treatment water.
_________________
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Rental plan for iontophoresis
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Last edited by support on Thu May 21, 2015 8:59 am; edited 1 time in total |
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Wed Jun 26, 2013 3:32 pm Post subject: |
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| Is there anything cheaper? Anybody else use bottled water and achieve success? |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Wed Jun 26, 2013 3:57 pm Post subject: |
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Some users also use other bottled water, for example Evian..
_________________
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Last edited by support on Thu May 21, 2015 8:59 am; edited 1 time in total |
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Mon Jul 22, 2013 9:54 pm Post subject: |
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Hi--I tried using Evian and possibly experienced relief but am uncertain as I was forced to interrupt treatments with a 10-day vacation. Unfortunately, my 60-day trial period is about to run out so I won't have the opportunity to re-initiate therapy using Evian water to see if it truly works.
Is there a potential to extend the trial period so I can fully evaluate? If not, what is the procedure for returning the device and receiving a refund?
Thanks very much. |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Mon Jul 22, 2013 11:35 pm Post subject: |
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In your case we can extend your trial phase for another 3 week because you went through our support...
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Rental plan for iontophoresis
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Last edited by support on Thu May 21, 2015 9:01 am; edited 1 time in total |
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Wed Jul 24, 2013 12:04 pm Post subject: |
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| Thanks very much--I will keep you posted |
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support
Site Admin
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Fri Aug 09, 2013 6:47 pm Post subject: 2.5 weeks with Evian, no success |
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After having done original treatments for about a month with no success, I moved on to using Evian water in the trays instead. I thought this might be working and was disappointed when I had to itnerrupt treatments for vacation.
Since returning, I have resumed almost daily treatments with Evian in the trays for the past 2.5 weeks without any benefit. I average 25-35 minutes per treatment at 40-45 volts with very little water in the trays. I treat my feet only. I think the sweating is actually worsening, but it is hard to tell why since I experience regular fluctuations in my sweating. I take no medications and use no topical creams. My health in general is excellent.
The period of my money-back guarantee is nearing its end, and I am very committed to achieving success with iontophoresis, but am becoming frustrated. Any further suggestions?
Thank you in advance. |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Sun Aug 11, 2013 10:28 pm Post subject: |
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Hello,
Sorry again for the waiting time.
How long was the break due to vacation?
We would like to extend the guarantee for 2 further weeks.
When you treat with 45 Volt, it doesn't hurt, could you go higher?
If not, maybe you can treat longer? Some users treat even up to 60 minutes.
_________________
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Support Staff
Rental plan for iontophoresis
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mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Tue Aug 13, 2013 11:59 am; edited 1 time in total |
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Tue Aug 13, 2013 12:44 pm Post subject: |
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Well, previously I was able to reaach 45V without pain, but recently due to some unrelated abrasions on my feet, the max is 35-40 even with the application of petroleum jelly to the affected areas.
I will try treating for longer.
The break was 15 days, so I am assuming it effectively negated any prior effect that I had achieved.
Thanks, as always, for responding so promptly. And thank you very much for your generosity in extending the guarantee. It is much appreciated. |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Tue Aug 13, 2013 12:56 pm Post subject: |
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Hello,
Yes, a 15 days break is not insignificant..
You're welcome! For now, that's the only thing we can do.
Keep us posted.
_________________
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Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Sun Aug 25, 2013 8:05 pm Post subject: |
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still no effect after the extension....is it worth trying a pulsed current???
Otherwise I might have to just concede and send it back. Open to any suggestions. Thanks! |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Mon Aug 26, 2013 11:32 am Post subject: |
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What were the treatment setting during the last 2 weeks?
Please let us know.
_________________
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Rental plan for iontophoresis
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Last edited by support on Thu May 21, 2015 9:03 am; edited 1 time in total |
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Mon Aug 26, 2013 4:08 pm Post subject: |
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treatment time: 30-60 minutes (typically 30-40 minutes)
voltage: 35-40V
current: direct; usually + on right side but switched once or twice
area: feet
water: very shallow, Evian
Is there any utility in trying the Pulsed Current devices? The voltage (and sometimes duration) of treatment was limited by discomfort, particularly at sites of minor skin irritation. I did apply vaseline to these areas to permit treatment but sometimes that only permitted treatment for a certain period of time.
Thanks |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Tue Aug 27, 2013 2:39 pm Post subject: |
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Hello,
Sorry for the waiting time! If you want, we can try with the Hidrex PSP 1000. Please note that in this case we would ask to pay a 300 € deposit. Once you have shipped back one device, you will receive the deposit back (or the deposit less the upgrade amount for the Hidrex PSP 1000, if you will keep the pulsed current device.)
If you agree, you can proceed with the payment ordering 3 times the following (just to reach the amount of 300 €):
https://www.iontodevice.com/sweating/iontophoresis/complete-spare-parts-set.html
and write in the comments field that you want the Hidrex PSP 1000 (only the device) as agreed in the forum.
Just let us know if it's ok for you! Thank you.
_________________
You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Mon Jun 01, 2015 8:17 am; edited 1 time in total |
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Thu Sep 05, 2013 2:29 am Post subject: |
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I think if it's all the same I will just return my device for the refund and maybe in the future try the pulsed current machine. I am very frustrated and am having difficulty performing the treatments daily with my current schedule.
Is that OK? Where do I mail it to, and how is the shipping cost handled?
Thanks! |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Thu Sep 05, 2013 12:56 pm Post subject: |
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Well, the hidrex gs 400 is not the same as the hidrex psp 1000. The chances of having success with the Hidrex psp are much higher than with the Hidrex gs. We would recommend to trying it out! Of course, it is really important to do the daily treatments in the beginning, or else there won't be any success.
If you really want to return the machine (please note that for a money refund, this is only possible within the first 8 weeks after recieving the machine), please follow these instructions: https://www.iontodevice.com/hyperhidrosis/i-want-to-send-the-device-back-for-money-back-t173.html
_________________
You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Thu May 21, 2015 9:05 am; edited 1 time in total |
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Fri Sep 06, 2013 10:05 pm Post subject: |
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| I think I will return it for now. Just for clarification, you had given me extensions on the refund period, so I am assuming that I will be returned the full amount. Please clarify. |
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Wed Sep 11, 2013 12:52 pm Post subject: |
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I am all set to return as soon as I hear about the refund status, so please advise at your earliest convenience.
Thanks very much |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Thu Sep 12, 2013 1:07 pm Post subject: |
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| Shipped yesterday with tracking and insurance. Do you need this information? |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Thu Sep 12, 2013 1:43 pm Post subject: |
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Not really needed. Only if after 2 weeks the package hasn't arrived.
_________________
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Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
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Iontophoresis: WE CARE!
Last edited by support on Thu May 21, 2015 9:06 am; edited 1 time in total |
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Wed Sep 25, 2013 3:08 pm Post subject: |
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According to the tracking information, the package has arrived. I just wanted to confirm this and inquire about the refund.
Thanks very much. |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Wed Sep 25, 2013 5:40 pm Post subject: |
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I will take a look into the returners tomorrow....
_________________
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Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
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Iontophoresis: WE CARE!
Last edited by support on Thu May 21, 2015 9:06 am; edited 1 time in total |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Thu Sep 26, 2013 11:28 am Post subject: |
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I have not seen the pack in our returners list, would you please give me the track via private message?
_________________
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Rental plan for iontophoresis
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Iontophoresis: WE CARE!
Last edited by support on Thu May 21, 2015 9:09 am; edited 2 times in total |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Wed Oct 02, 2013 10:43 am Post subject: |
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Hello,
Your package is still held in customs. We have to fill out some paperwork first, but I think we will get it within the next week. As soon as we have received it, we will get back to you!
_________________
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Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
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mail: info-at-iontophoresisdevice.com
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brosh
Joined: 16 May 2013
Posts: 33
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| Posted: Thu Oct 10, 2013 3:26 pm Post subject: |
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HI--just wondering if there are any updates with the return?
Thanks very much. |
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support
Site Admin
Joined: 20 Mar 2008
Posts: 3748
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| Posted: Thu Oct 10, 2013 3:34 pm Post subject: |
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Today it arrived and I reviewed it - It was in a queue.
Everything is ok, we will send back the money to your credit card account...
_________________
You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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