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zhoushangshang
Joined: 18 Mar 2009 Posts: 4
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Posted: Mon Mar 30, 2009 5:30 am Post subject: it doesn't work at anytime i want!!! |
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Hi,Markus.I received the machine 3days ago and did 2 treatments so far.The first time i did my feet treatment,after ragulating the current and putting my feet into the tub,the display did not run to the theraphy time step,just stayed until I put my hands in.If took my hands out ,somtimes it did not work again.
Yesterday,the second ,same problem happened again,and it seemed to be much worse,neither feet treatment nor hands.I repeated many times of taking my hands in/out to finally get it work.Could you pls tell me why this happen? |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3747
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Posted: Mon Mar 30, 2009 8:08 am Post subject: |
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Device does not start and stays at 0 mA / or does not reach the maximum 25 mA.
Device does not reach the full power --
First take a look to this:
https://www.iontodevice.com/hyperhidrosis/troubleshooting-idromed-5-device-doesnt-work-correct-t135.html
It seems that the water you are using is too soft and the device did not recognize that the current circuit is closed. Add a teaspoon of baking soda and that should do the trick.
Most of the time this occurs when the therapy water you use does not have enough Ions, so please add normal baking soda into the water (also take a look at the next reply).
If you are in a 110V location and you plug in the device directly to a socket, it will not reach settings above 12 mA because 25 mA requires 240 Volts. In this case, you will need a voltage step-up transformer.
You can use the device with a normal plug, for example, if the adaptor is defective or you have left it at home (say if you are on holiday), but you will probable be unable to reach a current above 12mA.
Device setup is on, but the therapy does not commence (or does not reach maximum voltage setting):
Did you wash your hands with lotion or cream soap before treatment? If so, this increases the bodys' resistance. Please clean your hands and feet with warm water (cold water also increases the bodys' resistance).
Use warm treatment water (can even be as hot as a warm bath), since cold water increases the bodys' resistance.
Press the hands or feet firmly on to the grid over the electrodes at the start of therapy.
Bicarbonating the water (sodium bicarbonate / Baking-Soda works as well)
Above all, bicarbonate the electrodes in the sponges and the sponges themselves. It may be already a teaspoon. Make sure that the soda is dissolved in the water.
Electrodes are free of patina? If not please clean them.
Doesn't work at all?
The device is new: mail me
The equipment is old:
Maybe the electrode cables are defect, follow this:
Lay the plates directl over without the distance grids. Does it start?
Yes
Maybe it is the cable.
Connect the device directly to the plates (without the cables)
switch the device on and turn the adjustment wheel.
If nothing happens, the device is defect, mail me!
If there is no current flow, the cables are defect (mostly only one) but I think it is the best to replace both cables, so you have one in stock in case this happens again. Mail me.
https://www.iontodevice.com/hyperhidrosis/troubleshooting-device-doesnt-work-correct-t91.html
Device lights are on, stays at 0 mA:
You have cleaned the plates?
Maybe is is the cable.
Connect the device directly to the plates (without the cables)
switch the device on and turn the adjustment wheel.
If nothing happens, the device is defect, mail me!
If there is no current flow, the cables are defect (mostly only one) but I think it is the best to replace both cables, sothat you have one in stock in case this happens again . Pleasemail me. _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Sat Jun 01, 2013 10:41 pm; edited 5 times in total |
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zhoushangshang
Joined: 18 Mar 2009 Posts: 4
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Posted: Tue Apr 07, 2009 5:18 pm Post subject: |
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I added some baking soda into the water and it still did not recognize that the current was closed.
it worked untill i used hot water.Everytime i do the feet treatment,i have to use my hands to build up a closed current first,or it will not work if only i put my feet in.it is a problem. |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3747
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Posted: Tue Apr 07, 2009 6:49 pm Post subject: |
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We should exchange the device...
But now after starting the treatment ,it is a problem to stop the initial phase.
Let's do it this way -you try and see if the treatment works.
If not you draw the money back guarantee.
If yes, you have to send in the device, because I have to readjust the recognition - itseems that your body resistance is much higher than the average ... I will pay for the shipping.
This means discomfort to you, I am sorry, but I need to have the device. I can't send you a new one : If I did the same problem would occur.
You can do it this way: use a wire (filament) put in the feet and then the wire ... the device starts, then you must pull out the wire .
This means: you short circuit the plates for a short time, this will solve the problem "can't recognize the therapy start". _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Thu Feb 28, 2013 10:25 am; edited 5 times in total |
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zhoushangshang
Joined: 18 Mar 2009 Posts: 4
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Posted: Wed Apr 08, 2009 1:45 pm Post subject: |
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Thank you for your quick answer.
I have done 11 treatments so far ,I want to continue the treatment and take a look if it works. |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3747
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