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Eye feels flashing when using mask

 
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lioncity



Joined: 05 Aug 2015
Posts: 26

PostPosted: Mon Mar 27, 2017 4:25 am    Post subject: Eye feels flashing when using mask Reply with quote

Dear all,

My eyes can feel flashing with a white glint when using mask on sweaty face, is this normal? or, Is there any friend having similar experience?

I am worrying if any thing wrong or if the machine might hurt my eyes? please advise, I look forward to hearing from you as soon as possible, thank you all!

Best regards,
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support
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Joined: 20 Mar 2008
Posts: 3620

PostPosted: Mon Mar 27, 2017 8:18 am    Post subject: Reply with quote

Hello,

we have never heard of this before. Please check with your doctor or contact the manufacturer directly.
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lioncity



Joined: 05 Aug 2015
Posts: 26

PostPosted: Thu Mar 30, 2017 8:07 am    Post subject: Reply with quote

support wrote:
Hello,

we have never heard of this before. Please check with your doctor or contact the manufacturer directly.



Hello Support,

I thought you are from the manufacturer Hidrex.

Seriously my eyes really can feel the while flashing when the voltage goes to about 10V plus, with glint for each 1V increment. When voltage goes to about 20V+, my month also can feel some uncomfortable stimulations.

Please advise how to handle this problem? I am afraid if I dare to continue to use PSP-1000 on face? please advise, I look forward to hearing from you soon, thank you.

Best regards,
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PostPosted: Thu Mar 30, 2017 11:06 am    Post subject: Reply with quote

Hello,

we are just the partner seller. You can contact Hidrex through info@hidrex.de
Since they are the manufacturer they will be able to tell you more about it. I have never heard of this, so unfirtunately there is nothing I could recommend, rather than to make a pause in treatment. But 1 question I have, do you have metal implants on your face/mouth/ears?
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lioncity



Joined: 05 Aug 2015
Posts: 26

PostPosted: Thu Mar 30, 2017 11:16 am    Post subject: Reply with quote

support wrote:
Hello,

we are just the partner seller. You can contact Hidrex through info@hidrex.de
Since they are the manufacturer they will be able to tell you more about it. I have never heard of this, so unfirtunately there is nothing I could recommend, rather than to make a pause in treatment. But 1 question I have, do you have metal implants on your face/mouth/ears?


Thanks for your reply. However, I don't have any metal implants on my face/mouth/ears/, only one thing is a tooth crown, does this matter? thanks.
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PostPosted: Thu Mar 30, 2017 11:20 am    Post subject: Reply with quote

which material is the crown?
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lioncity



Joined: 05 Aug 2015
Posts: 26

PostPosted: Thu Mar 30, 2017 3:47 pm    Post subject: Reply with quote

support wrote:
which material is the crown?


what is the recommended voltage/current settings for facial mask? the crown material is ceramic.
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PostPosted: Fri Mar 31, 2017 8:11 am    Post subject: Reply with quote

Hello,

ok, the material seems ok. Metal or steel implants are a counterindication, but ceramic is not, as far as I know.
As for the level to treat the face, it always depends on what the user can tolerate. Some can tolerate less, others more. But practically, if you can tolerate it, you can go to the highest level.

Once again, please check directly with HIDREX. They might be able to tell you more about this.
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lioncity



Joined: 05 Aug 2015
Posts: 26

PostPosted: Tue Apr 04, 2017 4:54 am    Post subject: Reply with quote

support wrote:
Hello,

ok, the material seems ok. Metal or steel implants are a counterindication, but ceramic is not, as far as I know.
As for the level to treat the face, it always depends on what the user can tolerate. Some can tolerate less, others more. But practically, if you can tolerate it, you can go to the highest level.

Once again, please check directly with HIDREX. They might be able to tell you more about this.


Last edited by lioncity on Tue Apr 04, 2017 5:54 am; edited 1 time in total
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lioncity



Joined: 05 Aug 2015
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PostPosted: Tue Apr 04, 2017 4:58 am    Post subject: Reply with quote

As suggested by your Hidrex staff to let me limit the voltage within 8~10V, my eyes can still feel the white flashing when it reaches at about 7V.

On the other hand, if in order to protect eyes I have to limit the voltage, but the face cannot feel enough current below 8~10V, because my face can feel nothing if the voltage is too small.

This is a dilemma, how to resolve it properly? Please kindly advise, I look forward to hearing from you soon, thank you.
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PostPosted: Tue Apr 04, 2017 2:24 pm    Post subject: Reply with quote

It is to be figured out if reduced current will lead to a smaller success, sometimes slight longer treatments will compensate lower currents
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