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hmchiu
Joined: 18 Dec 2011 Posts: 9 Location: CA
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Posted: Thu Dec 22, 2011 3:58 am Post subject: Cable Defective |
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Hi,
I just started using my Hidrex machine since Saturday.
Tonight, as I was putting away the machine and the cables, I observed this. (I am very careful with the cables and machine.)
I would like to receive a replacement cable b/c I do not feel safe using this one (since I can not reattach the end).
Please help! I don't want to interrupt my treatment..... |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3747
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Posted: Thu Dec 22, 2011 9:18 am Post subject: |
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Hello hmchiu,
I am very sorry for this inconvenience! Please do not use the cable!
We will have a new pair send to you immediately today.
Please accept our apologies on this matter.
Regards, _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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hmchiu
Joined: 18 Dec 2011 Posts: 9 Location: CA
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Posted: Thu Dec 22, 2011 3:47 pm Post subject: |
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support wrote: | Hello hmchiu,
I am very sorry for this inconvenience! Please do not use the cable!
We will have a new pair send to you immediately today.
Please accept our apologies on this matter.
Regards, |
Thank you so much for your prompt response!
Please let me know when I can expect the new cable. |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3747
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Posted: Fri Dec 23, 2011 11:50 am Post subject: |
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It is on the way with ups and should be in your hands tomorrow. _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE!
Last edited by support on Sun May 24, 2015 11:26 am; edited 1 time in total |
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hmchiu
Joined: 18 Dec 2011 Posts: 9 Location: CA
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Posted: Tue Dec 27, 2011 5:39 pm Post subject: |
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Hi,
Can you email me tracking information please?
I have not received the cable yet -- but I understand that things may have been delayed due to the Holiday Weekend.
Thanks! |
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support Site Admin
Joined: 20 Mar 2008 Posts: 3747
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Posted: Wed Dec 28, 2011 9:16 am Post subject: |
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Hello,
Our partner in the USA did us the favor of sending the cables to you (it´s much quicker than sending them from Germany), but he did not give me a tracking number. I will contact him today and ask for it, as soon as I have it i will forward it to you.
I do think it should arrive any minute, he said he send it with UPS on Dec. 22nd and that it would only take 3 business days, so I think that should be there either today or tomorrow! _________________ You are welcome...
Support Staff
Rental plan for iontophoresis
Buy your own home therapy iontophoresis device!
You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com
Iontophoresis: WE CARE! |
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