Forum for Excessive Sweating and Hyperhidrosis
Imprint

iontodevice.com
Iontophoresis vs. Hyperhidrosis

Buy an iontophoresis device

 Log inLog in SearchSearch

Forum for Iontophoresis Hyperhidrosis and excessive sweating

RegisterRegister  
 

BIG PROBLEM WITH MY IDROMED 5PS (i am french) ! help please

 
Post new topic   Reply to topic    Hyperhidrosis Forum -> Problems with the treatment - No / only little / partial success board
Author Message
France



Joined: 31 Jan 2014
Posts: 7
Location: FRANCE

PostPosted: Fri Jan 31, 2014 9:05 pm    Post subject: BIG PROBLEM WITH MY IDROMED 5PS (i am french) ! help please Reply with quote

Hi Everybody,
Sorry for my approximative langage, because i am French, (thanks for your understand!)
I have buy in 2010, Idromed 5 ps
Everything was fine
And recently, when my hands and feet are in the water, I received strong shocks, but I don't move and I don't have jewelry!
Have you ever encountered this problem?
My device is normally 4 years warranty, how return?
Please help me, i am desperate because the shocks hurt me, and I have to stop treatment.
Thanks for your help...
Back to top
View user's profile Send private message
support
Site Admin


Joined: 20 Mar 2008
Posts: 3747

PostPosted: Sat Feb 01, 2014 12:28 am    Post subject: Reply with quote

Hi France,
This is mostly a problem with the connection of the plugs to the electrodes (pulg and unplug the electrodes to the cables 10 times)
Is the connection of the pins to the electrodes fix, or can you twist or move it?

Have you cleaned the electrodes,?
_________________
You are welcome...
Support Staff

Rental plan for iontophoresis

Buy your own home therapy iontophoresis device!

You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com

Iontophoresis: WE CARE!


Last edited by support on Tue May 19, 2015 8:31 am; edited 1 time in total
Back to top
View user's profile Send private message Visit poster's website
France



Joined: 31 Jan 2014
Posts: 7
Location: FRANCE

PostPosted: Sat Feb 01, 2014 9:41 am    Post subject: Reply with quote

Oh i am sorry i don't understand your answer Sad

There is a bit of tartar (limestone) on the plates, (they are a little dirty) I must clean them with vinegar for shine?

I have this :



Thanks for your help !
Back to top
View user's profile Send private message
France



Joined: 31 Jan 2014
Posts: 7
Location: FRANCE

PostPosted: Sat Feb 01, 2014 9:48 am    Post subject: Reply with quote

Can i access to the rest of the forum please ?

I have buy my idromed on this web-site : https://www.iontodevice.com/sweating/

(in 2010, with paypal)
Back to top
View user's profile Send private message
support
Site Admin


Joined: 20 Mar 2008
Posts: 3747

PostPosted: Sat Feb 01, 2014 10:49 am    Post subject: Reply with quote

For Aluminium plates (shown in the picture above, in this form they are not avialable in stainless steel) .. You should soak them in vinegar overnight and clean them carefully (to avoid scratches) the next day .
I cant find your mail-address in our database, you must have ordered with another mail address, please send us this by pm (if not give me the serial-number, but this takes much longer to verify).
_________________
You are welcome...
Support Staff

Rental plan for iontophoresis

Buy your own home therapy iontophoresis device!

You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com

Iontophoresis: WE CARE!


Last edited by support on Tue May 19, 2015 8:38 am; edited 2 times in total
Back to top
View user's profile Send private message Visit poster's website
support
Site Admin


Joined: 20 Mar 2008
Posts: 3747

PostPosted: Sat Feb 01, 2014 10:50 am    Post subject: Reply with quote

For Aluminium plates (shown in the picture above, in this form they are not avialable in stainless steel) .. You should soak them in vinegar overnight and clean them carefully (to avoid scratches) the next day.
I can't find your mail-address in our database, you must have ordered with another mail address, please send ust this by pm (if not give me the serial-number, but this takes much longer to verify).

Also a success post would be welcome after this so a long time.
https://www.iontodevice.com/hyperhidrosis/success-board-f2.html
_________________
You are welcome...
Support Staff

Rental plan for iontophoresis

Buy your own home therapy iontophoresis device!

You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com

Iontophoresis: WE CARE!


Last edited by support on Tue May 19, 2015 8:38 am; edited 2 times in total
Back to top
View user's profile Send private message Visit poster's website
France



Joined: 31 Jan 2014
Posts: 7
Location: FRANCE

PostPosted: Sat Feb 01, 2014 11:40 am    Post subject: Reply with quote

Yeah, i pm you Wink

And i post to the topic, thanks !


Oh, i am so sad are not avialable in stainless steel..
Do you have just a plates to sell ? Maybe i can buy just a plates if mine is bad ?
What the problem with the connection of the plugs tot he electrodes ? you mean that it deteriorates the unplugging and reconnecting with each treatment?
Thanks again!
Back to top
View user's profile Send private message
support
Site Admin


Joined: 20 Mar 2008
Posts: 3747

PostPosted: Sat Feb 01, 2014 12:01 pm    Post subject: Reply with quote

Dear France,
I´ve set you up after checking your datas sent per pm.

To other users: find the iontophoresis success post from france --> https://www.iontodevice.com/hyperhidrosis/thank-you-from-france-idromed-5-ps-has-changed-my-life-t1524.html
_________________
You are welcome...
Support Staff

Rental plan for iontophoresis

Buy your own home therapy iontophoresis device!

You can reach us from 9am to 5pm !Board time!
mail: info-at-iontophoresisdevice.com

Iontophoresis: WE CARE!


Last edited by support on Tue May 19, 2015 8:35 am; edited 1 time in total
Back to top
View user's profile Send private message Visit poster's website
Sati



Joined: 20 Apr 2011
Posts: 31

PostPosted: Mon Apr 07, 2014 7:12 am    Post subject: Reply with quote

Hi France,

I had a similar experience about two years ago and i don't think it was a problem with the device. I was connecting the AC adaptor to a socket which was kinda not holding the adaptor properly. So when the adaptor was moved due to loose connection it lost the power source for a split second and when it came back i experienced the jolt. Ever since then i make sure the power source to which i plug the adaptor is secure and will not cause any movement to the adaptor. This hasn't happened to me again.Hope this helps.

kind regards
Satish
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Excessive Sweating Forum -> Problems with the treatment - No / only little / partial success board All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Users Memberlist